Terms of service
OVERVIEW
Welcome to Luxxella! This website and store are operated by Tsiloko Group LLC, doing business as Luxxella. Throughout the site, the terms “we”, “us” and “our” refer to Tsiloko Group LLC d/b/a Luxxella. Tsiloko Group LLC operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Luxxella is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ due to device settings. We do not warrant that the quality of any products or services purchased will meet your expectations. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Tsiloko Group LLC reserves the right to accept or decline your order for any reason at its discretion. We must receive and process your payment before your order is accepted. In the event that we change or cancel an order, we will attempt to notify you via the contact information provided at the time of the order. Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or customs charges. You agree to provide current, complete, and accurate purchase and account information. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred will be honored by your credit card company.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, and graphics, are owned by Tsiloko Group LLC (doing business as Luxxella), its affiliates or licensors, and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, or modify any material from the Services without our prior written consent. All names, logos, and slogans related to Luxxella are trademarks of Tsiloko Group LLC or its licensors.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties or endorsement.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for evaluating the content or accuracy of third-party materials. We are not liable for any harm or damages related to your purchase or use of goods from third-party websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Luxxella is powered by Shopify. However, any sales and purchases you make in our Store are made directly with Tsiloko Group LLC. By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Tsiloko Group LLC, including any injury or loss resulting from products. You hereby release Shopify from all claims arising from your transactions with Tsiloko Group LLC.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, available here. Because the Services are hosted by Shopify, certain information is also subject to Shopify’s Privacy Policy.
SECTION 11 - FEEDBACK
If you submit feedback or reviews, you grant Tsiloko Group LLC a perpetual, worldwide, royalty-free license to use and display such content. You represent that you own all rights to any feedback submitted and that it does not violate any third-party rights.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain errors related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may use the Services for lawful purposes only. You are prohibited from using the site for any unlawful purpose, to infringe upon intellectual property, to harass others, or to transmit malicious code. We reserve the right to terminate your use of the Services for violating any prohibited uses.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services at any time without notice. Provisions that by their nature should survive termination (such as Intellectual Property and Limitation of Liability) shall continue to apply.
SECTION 15 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL TSILOKO GROUP LLC, OUR DIRECTORS, OFFICERS, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Tsiloko Group LLC and Shopify from any claims or demands, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall remains valid and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise any right shall not constitute a waiver. These Terms constitute the entire agreement between you and Tsiloko Group LLC regarding the use of the Services.
SECTION 20 - ASSIGNMENT
We may transfer or assign these Terms and our rights and obligations without notice to you. You may not assign your rights under these Terms without our prior written consent.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of New Mexico, USA, without regard to conflict of law principles.
SECTION 22 - HEADINGS
Headings are for convenience only and do not limit these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at legal@luxxella.com.
Tsiloko Group LLC d/b/a Luxxella
Email: contact@luxxella.com
Address:
1209 MOUNTAIN ROAD PL NE STE N
ALBUQUERQUE New Mexico 87110
United States
Phone: +1 (479) 385-7895
Business Registration: 0008068556